Service and warranty

All you need to know

Service and warrantyInvence

With a high-quality product comes a good warranty. Invence provides a seven-year, 100% warranty on all its products, against manufacturing defects. In addition, 3-year warranty on paint/spraying. The manufacturer’s warranty is granted to the first purchaser of an Invence bicycle. The original invoice to naan of warranty applicant is required herewith.

Duration

The manufacturer’s warranty is granted from the date of purchase for a period of seven years on bicycle frames front forks and bicycle rear legs. The warranty applies only to the first owner.

If a defect on the Invence bicycle is remedied under a manufacturer’s warranty or warranty claim, the duration of the manufacturer’s warranty will not be extended. The manufacturer’s warranty ends when the first purchaser transfers ownership of an Invence to a third party.

Claim

The manufacturer’s warranty is provided by:

The buyer must inspect the bicycle immediately after purchase and report any defects by mail, including an admitting photo of the complete bicycle, frame number and the part showing a defect.

To make a warranty claim: report any defects by mail including an admitting photo of the complete bike, frame number and the part showing a defect. and submission of the original proof of purchase.

A warranty claim will only be considered if the bike is taken to an official Invence 365Racing dealer after the above request has been requested by email. The bike must be in assembled condition with the original, dated proof of purchase of the bike attached.

This limited warranty is void if the bicycle has been subjected to misuse, neglect, improper repair, improper maintenance, modifications, alterations, accident or other abnormal, excessive or improper use.

Damage due to normal wear and tear, including the effects of material fatigue, is not covered. It is the owner’s responsibility to inspect his/her bicycle for this.

Actions Invence 365Racing in the event of a warranty claim

In the event of a warranty claim, Invence 365Racing will repair the defect or replace the defective product with a product of comparable quality at its sole approval of the warranty claim, where color and model variations are possible. If repair or replacement is not possible, a refund of the purchase price will be made taking into account previous use. Invence 365Racing is entitled to commission third parties to remedy the defect.

Return right

Return rights on items apply only when they are individual items, and not a complete bicycle assembled to size, posture and specification. Money return or purchase cancellation only for completely new products that are still in the original packaging with no signs of use.

Restrictions

The manufacturer’s warranty applies only to frames, swingarms, rigid forks and handlebars on Invence 365Racing bikes. Bicycle parts are excluded from this manufacturer’s warranty.

The manufacturer’s warranty does not apply to normal wear and tear, damage caused by accidents or other excessive force loads on the Invence 365 racing , corrosion, improper maintenance, incorrect assembly and mounting of unsuitable parts or accessories as well as cosmetic defects, for example in the paintwork.

These manufacturer’s warranty terms apply to all Invence 365Racing bicycles as of model year 2020.

Legal warranty rights of the buyer and warranties of component manufacturers (Shimano, SRAM etc.) remain unaffected by this manufacturer’s warranty.